Case Study: VSA boosts productivity and scales growth with Convoso

VSA - Customer Case Study

VSA, an outsourced B2B call center, needed a single contact center platform to replace a patchwork of CRM systems and dialer tools that forced staff into manual, time-consuming workarounds. The company lacked a strong predictive dialer and wanted a more efficient way to manage leads, lists, campaigns, and call handling. Convoso’s cloud-based call center software fit the need.

With Convoso, VSA streamlined back-office operations, improved list and campaign management, and gave BDRs the information they needed at a glance. The results included connection rates of up to 75%, average wait times reduced to 27 seconds, and the ability to scale one major growth opportunity by 800% virtually overnight. Convoso also helped VSA replace manual administrative processes faster than expected and gain better reporting visibility for managers.

VSA

Peter Reifsnyder

Director of Innovation and Growth