Case Study: University Bound achieves increased productivity and agent motivation with Convoso's Omni platform

University Bound - Customer Case Study

University Bound is a high-volume outbound call center in Scottsdale, Arizona that helps students from high school through graduate programs. They struggled to keep agents motivated and on-task while making hundreds of calls daily, and their prior provider’s complicated interface and poor support compounded the problem. Seeking a better solution, University Bound turned to Convoso and its cloud-based Omni platform to improve reporting, usability and agent engagement.

Convoso implemented its Omni platform with extensive reporting, an intuitive UI, cloud access for remote dialer changes, and responsive support. As a result, University Bound saw improved agent motivation and productivity, better real-time visibility into performance, and — over a four-month comparison — they burned through fewer records while maintaining results. Convoso’s customer support and accessible platform were cited as key factors in the measurable operational improvements.

University Bound

Jon Wigand

Director of Lead Generation