Case Study: Digital Market Media achieves rapid growth and higher conversions with Convoso

The Right Dialer Partner for Super-Fast, Sustainable Growth

Digital Market Media, a performance-based marketing company with more than 150 remote agents in the insurance and financial services industries, needed a more robust dialer to replace software that caused blackouts, slow lead flow, long wait times, and inconsistent results. To support faster growth, the team turned to Convoso for a cloud-based dialer and contact center platform with better campaign control, data visibility, and remote team management.

With Convoso, Digital Market Media implemented real-time reporting, ClearCallerID™ reputation management, workflow automation, and dynamic scripting to improve efficiency, compliance, and agent productivity. The results were significant: contact rates rose from 5-7% to 20-25%, conversion rates increased from 2-3% to 8-12%, average wait time dropped from about 90 seconds to 15-20 seconds, and the company achieved 750% year-over-year growth in 2021.

Digital Market Media

Diego

Call Center Ops Manager