Case Study: Insurance Line One triples agent conversations and slashes wait times with Convoso

Switch to Convoso Puts the Power of Productivity in Their Power Dialer

Insurance Line One, an insurance provider, faced persistent problems with its previous dialer: long wait times between calls, daily spam/caller ID issues, and low productivity that hurt contact rates and agent morale. To address this, Insurance Line One switched to Convoso’s cloud-based Power Dialer and support services, including a dedicated Customer Success Manager to optimize configuration.

Convoso implemented its advanced power dialer, omnichannel workflows (calls, SMS, email), and hands-on CSM tuning—adjusting dialing cadence by half-ring increments—to eliminate long waits and automate manual tasks. The results were measurable: calls per day rose from ~300 to 800–900, Medicare calls grew from 200–300 to 600, contact rates roughly tripled, and agent seats doubled (40 to 82), with a clear boost in agent morale and overall call center efficiency.

Insurance Line One

Mike Kelly

Sales Manager