Case Study: NextGen Leads improves transfer rates and efficiency with Convoso

Switch from VICIdial Dramatically Improves Results for Lead Gen Company

NextGen Leads, a lead generation company for auto insurance, health insurance, and Medicare, was using VICIdial to run a high-volume insurance call center. The team was struggling with downtime, dropped calls, complicated transfers, time-consuming reporting, and a difficult user experience for agents and managers.

Convoso replaced VICIdial with its dialer platform, giving NextGen Leads easier lead loading, smoother live transfers, better reporting, IVR routing, and more flexible dialing cadence controls. After switching to Convoso, NextGen Leads reported a 15% increase in transfer rate, improved contact rates, and meaningful time savings for both agents and managers, including about 30 minutes saved each morning on reporting.

NextGen Leads

Melvin Merritt

Call Center Director