Case Study: Strategix achieves thousands of daily transfers with Convoso

Strategix scales 20 outbound businesses and drives thousands of daily transfers with Convoso

Strategix, a BPO with over 1,000 employees that operates 20 outbound businesses, faced significant challenges in scaling its operations. Their previous dialer platforms could not keep up with high lead volume, requiring constant manual management and providing only delayed performance reports. This led to cold leads and wasted opportunities. To overcome these limitations, Strategix turned to the vendor Convoso for its predictive dialer and automation solutions.

By implementing Convoso's predictive dialer, workflow automation, and real-time analytics, Strategix achieved remarkable results. The solution enabled them to generate thousands of daily transfers, standardize operations across all 20 companies, and drastically reduce manual work. Convoso provided the performance and partnership needed to scale effectively, leading to higher contact rates and more live conversations.

Strategix