Case Study: Solar Direct Marketing boosts contact rates and scales faster with Convoso

Solar Lead Vendor Boosts Contact Rates and Quickly Scales After Switch to Convoso

Solar Direct Marketing, a solar lead vendor and outbound call center operator, had cycled through about six dialers since 2016 and kept running into the same problems: poor reliability, constant firefighting, and dropping contact rates and revenue. After hearing positive feedback from industry peers, the company switched to Convoso’s contact center software to find a more dependable dialer and better support for its operations.

With Convoso, Solar Direct Marketing quickly saw contact rates rise from about 18% to as high as 25%, a lift of nearly 39%, while also improving efficiency and scaling headcount more easily. Convoso’s ClearCallerID™ helped the team manage DID reputation, and its onboarding, customer success, compliance support, and integrations enabled Solar Direct Marketing to stay proactive on TCPA and QA requirements while accelerating growth.

Solar Direct Marketing

David Stodolak

President