Case Study: Resource Marketing Corp achieves 75% more conversions with Convoso

Resource Marketing Corp increases contact center conversions by 75% with Convoso

Resource Marketing Corp (RMC), a provider of live transfers for growing companies, was struggling with inefficient contact center operations. Their previous system caused agents to waste leads by over-dialing and required managers to spend excessive time on manual oversight. To maximize lead and agent efficiency, RMC sought a new software solution and chose Convoso.

By implementing Convoso's call center software, RMC automated its workflows and streamlined its lead data. This solution resulted in a 75% increase in conversions and a 10% growth in live transfers from voice broadcasts. Additionally, managers regained 1-1.5 hours per day in productivity, and the company saw improvements of 25-40% across all key efficiency metrics.

Resource Marketing Corp