Case Study: Digital Market Media Increases Contact Rate by 300% with Convoso

Remote Call Center Increases Contact Rate by 300% After Switching to Convoso

Digital Market Media (DMM), an inbound call generation company with a remote work-from-home call center, needed a more efficient way to handle high lead volumes and improve ROI. Before switching to **Convoso**, their previous dialer had weak redial capabilities that slowed performance, reduced productivity, and limited the number of qualified leads they could transfer to clients.

With **Convoso’s** advanced dialer, caller ID management, omnichannel features, automated workflows, reporting tools, and support from a customer success manager, DMM optimized its operations and remote-agent workflow. Results included contact rate growth from 7% to 20–30%, lead-to-transfer rate improvement from 2% to 8%, and a jump from 15 to 30 agents in two months, while automated reporting saved management an hour per day.

Digital Market Media

Kyle Andersson

Director of Operations