Case Study: a regional home improvement leader increases appointment sets by 67% with Convoso

Regional Home Improvement Leader increases appointment sets by 67% with Convoso

The customer, a regional home improvement leader, was struggling with an inefficient manual dialing process that resulted in low contact rates and slow speed-to-lead in a highly competitive industry. These challenges left them falling behind competitors and failing to reach their growth potential. They sought a new dialing solution to replace their outdated methods and chose Convoso's platform over alternatives like Five9.

By implementing Convoso's predictive dialer, the company achieved a transformative increase in performance. The solution provided automation, comprehensive caller ID reputation management, and under five-second speed-to-lead. The results included a 67% increase in appointment set rates and a 33% increase in contact rates, allowing agents to set new records and drive unprecedented revenue growth for the business.