Case Study: Pacific Business Services boosts outbound calling and SMS lead generation with Convoso

Pacific Business Services - Customer Case Study

Pacific Business Services (Pac Biz), a call center based in the Philippines, needed a more capable outbound dialing solution after trying other platforms that couldn’t meet their needs. Their previous software couldn’t handle outbound calls efficiently, with long delays between dials, so they turned to Convoso for a better call center platform.

Convoso implemented its call center platform for Pac Biz, adding outbound calling improvements, SMS texting capabilities, and stronger reporting visibility. The results were immediate: one client generated 10 additional leads in just two weeks through SMS, and Pac Biz saw enough value in the solution to expect strong ROI and support future growth.

Pacific Business Services

Eric Mulvin

Co-Owner