Case Study: New Age Health Solutions triples contact rates and grows revenue with Convoso

New Age Health Solutions Triples Contact Rates with Convoso’s Powerful Sales Platform

New Age Health Solutions, a multi-business health insurance organization, was struggling to grow its under-65 sales operation because of very low contact rates, spam-labeled caller IDs, compliance concerns, and high agent turnover as it shifted from inbound-only to a blended inbound/outbound model. The company turned to Convoso’s sales platform to better support calling, caller ID management, voicemail detection, and compliance automation.

With Convoso, New Age Health Solutions tripled its contact rate from about 5% into the high teens, improved talk time, and reduced agent turnover by 85%. Convoso’s ClearCallerID, answering machine detection, compliance tools, and agent performance reporting helped the team reach more live prospects, coach agents more effectively, and drive increased revenue and productivity.