Case Study: Medigap Life Triples Revenue with Convoso

Medigap Life Triples Revenue with Convoso Automation, Caller ID Management, and Predictive Dialer

Medigap Life, a large Medicare lead generation and sales contact center, struggled with costly dialer downtime, poor call connections, spam-labeled caller IDs, and too many calls leaking to voicemail as it scaled. After using ChaseData and VICIdial, the team needed a more reliable, integrated platform to support hundreds of agents and millions of calls.

Convoso implemented its predictive dialer, ClearCallerID™ reputation management, voicemail detection, workflow automation, and API integrations across Medigap Life’s stack. With Convoso, Medigap Life reported 99.9% uptime, a 60-80% increase in contact rates, 60% fewer DIDs labeled as spam, 40% fewer leaked voicemails, and 300% revenue growth over 12 months.

Medigap Life