Case Study: Senior Healthcare Advisors Doubles Contact Rates with Convoso

Medicare Sales Agency Doubles Contact Rates and Drives Year-Round Enrollment Records

Senior Healthcare Advisors, a Medicare sales agency, was struggling with falling contact rates, massive volumes of leaked voicemails, high agent wait times, and Spam Likely call labels while using the Five9 dialer. The team needed a more effective outbound calling solution to keep up with heavy lead volume and improve efficiency during the busy enrollment season.

Senior Healthcare Advisors switched to Convoso’s dialer software, answering machine detection, and ClearCallerID™ reputation management platform, along with white-glove implementation and support. With Convoso, the agency doubled contact rates, reduced voicemail leakage by 100X, increased dialing agent active time by over 50%, cut closer wait times by more than 80%, and set enrollment records even during slower months.

Senior Healthcare Advisors

Ariel Ayalon

Operations Manager