Case Study: Insurance Line One triples agent conversations with Convoso Power Dialer

Insurance Line One triples agent conversations with Convoso

Insurance Line One, a national insurance agency, faced significant challenges with their previous dialer system, including persistent technical issues, long agent wait times between calls, and damaging spam notifications. These problems were ruining productivity and hurting their bottom line, preventing both agents and the company from operating effectively. They turned to Convoso for a solution using its cloud-based power dialer.

Convoso implemented its power dialer for the customer and provided dedicated support to optimize the dialing cadence. The solution streamlined cumbersome manual tasks with automated workflows for inbound and outbound calls, emails, and SMS. As a result, Insurance Line One tripled its daily calls from 300 to 800-900, dramatically improved contact rates, and doubled its number of agents from 40 to 82. Convoso's product also provided a huge boost to agent morale by minimizing wait times and increasing conversations.

Insurance Line One