Case Study: Marketing Center Inc. Achieves 800% Higher Contact Rates with Convoso

Convoso Trial Generates 8x Contact Rate Boost for Home Remodeling Sales Team

Marketing Center Inc., a home remodeling sales team, was struggling with ReadyMode’s low contact rates, poor DID health visibility, and long agent wait times that hurt morale and limited appointments. The team was looking for a more effective dialer solution, so they trialed Convoso’s dialing platform to see whether it could improve performance without disrupting ongoing operations.

Convoso implemented a predictive dialer trial with ClearCallerID™, skills-based routing, and dedicated customer support to help Marketing Center Inc. optimize dialing and caller ID reputation management. The results were dramatic: contact rates rose from 1.9% to 17%—an almost 800% increase—while average wait times dropped from 2–3 minutes to 23 seconds. Convoso also improved appointment-setting opportunities, boosted agent morale, and led the customer to switch fully to Convoso.

Marketing Center Inc

Ray Pinnick

Director of Marketing