Case Study: Lending Outbound Call Center boosts outbound lead conversion with Convoso dialer

Convoso Is the Ferrari of Dialers for Mortgage Outbound Call Center

Lending Outbound Call Center, a mortgage lending outbound sales team, needed a better way to work through a large volume of leads as it built out its sales division. Consultant Chris Meneses evaluated dialer options and chose Convoso’s predictive outbound dialer solution to support the company’s cold-calling and lead conversion efforts.

Convoso implemented its outbound call center software, including predictive dialing, Smart Voicemail Drop, and real-time reporting, alongside the client’s CRM and IVR setup. The result was stronger callback rates after voicemail drops were enabled, improved agent onboarding and campaign management, and a scalable system that helped the team efficiently contact leads at high volume; Chris said the client needed about 100 calls to reach one interested prospect and was happy enough with Convoso to recommend it to other clients.