Case Study: Bradley Lead Group achieves 30% higher contact rates and doubles output with Convoso Omni Contact Center

Bradley Lead Group - Customer Case Study

Bradley Lead Group (BLG), a Westminster, Colorado–based lead generation firm with 100+ call center agents serving clients like credit repair businesses, struggled with a fragmented technology stack that produced low contact rates, poor list management, limited automation and reporting, and an inability to manage systems from mobile devices. To unify operations and improve dialing performance, BLG selected Convoso and its Convoso Omni Contact Center.

Convoso implemented its cloud-based Omni Contact Center with blended campaign management, local caller ID and an intuitive agent interface, plus hands-on support from Convoso’s team. The result was a more than doubling of output, a 30% increase in contact rate, a 100% reduction in customer wait time, substantial gains in agent efficiency and higher conversions, all while lowering cost per conversion.

Bradley Lead Group

Billy Ness

Chief Executive Officer