Case Study: TruAlliant achieves higher conversion rates and improved efficiency with Convoso

BPO Tru Alliant Unlocks Success with Convoso's Advanced Lead Management

TruAlliant, a business process outsourcing (BPO) firm that grew to nearly 2,000 employees, was struggling with list-level dialing limits, difficult integrations, manual reporting, campaign scaling, and the inefficient handling of expensive leads. To overcome these issues, TruAlliant adopted Convoso’s AI-powered contact center and lead management platform for lead-level control, automation, and easier integrations.

Convoso delivered lead-level controls, advanced automations, seamless integrations, configurable voicemail detection, and customizable reporting, enabling TruAlliant to prioritize high-value leads and build repeatable campaign templates. The result: higher conversion rates, improved agent and admin efficiency, reduced agent burnout, faster client onboarding and scaling, better decision-making, and lower CPA — including examples like reducing dial attempts (e.g., from 500 to 200) and shrinking reporting time from hours to minutes.

TruAlliant

Michael Francik

Co-Founder