Case Study: Ascent Mortgage Resource Group boosts contact rates to 70%, scales staff and saves $15K/month with Convoso

Ascent Mortgage Resource Group - Customer Case Study

Ascent Mortgage Resource Group, an inbound/outbound contact center that connects mortgage leads to lenders and credit-repair partners, engaged Convoso in mid-2017 after “burning through leads” with prior vendors. They faced low contact rates (~40%), poor provider support, inaccurate answering‑machine detection, fragmented third‑party tools, and manual, time‑consuming processes, and sought a cloud contact‑center platform with a high‑performance automated/predictive dialer.

Convoso deployed its cloud-based contact center platform (autodialer, area‑code caller ID, advanced workflow automation, consolidated reporting) and provided on-site implementation and rapid onboarding. As a result, Convoso helped Ascent raise contact rates from 40% to 70%, double list conversion, handle 10,000+ calls per day, increase utilization by over 27% in under two months, add 25 agents without buying more leads, and save more than $15,000 per month.

Ascent Mortgage Resource Group

Christopher Robinson

Chief Executive Officer