Case Study: Popular Baseball Streaming Publisher optimizes real-time login experiences with Conviva

Popular Baseball Streaming Publisher - Customer Case Study

Popular Baseball Streaming Publisher needed to streamline its mobile app login experience so loyal fans could access live games without delays, but it lacked full visibility into the multi-system authentication flow. With incomplete data and no easy way to measure response time across third-party services, the team struggled to pinpoint what was slowing logins down in real time.

Using Conviva for App and Conviva’s Operational Data Platform, the publisher mapped login events end to end, created a Login Processing Time metric, and used instant filtering to isolate affected devices and systems. Conviva helped the team quickly trace a spike in login time to a broken URL request in a third-party authentication service and fix it before fans missed the game, enabling faster issue detection and real-time optimization with measurable gains in operational efficiency and user experience.