Case Study: Doubtnut improves video learning quality with Conviva

Doubtnut - Customer Case Study

Doubtnut, one of India’s leading tutoring apps, needed better visibility into the performance of its educational videos. Its image-recognition-based learning platform faced CDN issues, playback gaps in certain regions, and limited insight into how video quality varied by asset and network type. Doubtnut turned to Conviva for help with real-time monitoring and deeper analytics.

With Conviva Experience Insights and Viewer Insights, Doubtnut gained real-time QoE monitoring and granular troubleshooting across learning videos. Conviva helped the team identify problematic clips and compare experience across conditions such as 4G versus WiFi, improving oversight of video delivery and helping protect offline learning for students.

Doubtnut

Gaurav Toshniwal

Chief Technology Officer