Case Study: Taunus Therme improves visitor flow and online booking with Convious

How Taunus Therme improved their visitors’ online experience

Taunus Therme, a spa in Germany, faced a critical challenge when pandemic restrictions caused long queues and operational inefficiencies at their reception. Their existing online booking system was inadequate for managing new safety measures and government-mandated visitor limits. To prevent losing guests, they turned to the all-in-one platform from Convious to digitize their entire booking and arrival process.

Convious implemented a complete solution that digitized booking, registration, and payment, and introduced a time-slot system to control visitor flow. This dramatically reduced the workload for staff and eliminated unexpected guest arrivals. The results were significant: processing time for guests was halved to just over two minutes, over 2000 tickets were sold, and the spa saw a 15% increase in food and beverage sales and a 20% increase in upsold articles.

Taunus Therme

Sonja Kortz

Managing Director