Case Study: Meals On Wheels & More achieves faster donation processing and unified constituent data with Convio Common Ground

Meals On Wheels & More - Customer Case Study

Meals on Wheels and More (MOWAM) is a multi‑service nonprofit in Austin that prepares nearly one million meals a year and serves almost 4,000 residents through nutrition and outreach programs. The organization struggled with constituent data spread across spreadsheets and a database, making donation processing slow (especially during a year‑end surge), and lacked flexible reporting to track grants, programs and varied constituent relationships.

By adopting Convio Common Ground, MOWAM consolidated disparate data into a single web‑based CRM, enabling faster donation entry, quicker acknowledgements and significant time and cost savings. The system’s customizable fields and reports let them capture complex donor preferences (e.g., multiple memorials), target communications more effectively, track online donations and gain a true 360° view of constituents—freeing staff to focus more on their mission.

Meals On Wheels & More

Andrea Torres

Vice President of Development