Case Study: Catholic Charities of the Archdiocese of Miami achieves integrated constituent management and accelerated disaster response with Convio Common Ground

Catholic Charities of the Archdiocese of Miami - Customer Case Study

Catholic Charities of the Archdiocese of Miami (CCADM) provides social services and leads disaster response across South Florida, mobilizing volunteers and resources after crises like the Haiti earthquake. The organization struggled with fragmented spreadsheets and limited online forms, making it hard to track donors and volunteers, match skills to needs, and respond quickly during emergencies.

By implementing Convio Common Ground CRM, CCADM consolidated all constituent data into a single, web‑based system where supporters manage profiles, sign up for opportunities, and staff can clone and launch branded donation pages in minutes. The result: eliminated spreadsheets, immediate access to donor and volunteer histories, better targeting (for example, identifying medical professionals for relief efforts), and increased agility and scalability in fundraising and emergency response.

Catholic Charities of the Archdiocese of Miami

Rachel Ramjattan

Special Projects Coordinator