Case Study: Zapier cuts security questionnaire time by 75% with Conveyor

Zapier cuts security questionnaire time by 75% with Conveyor

Zapier, a company serving 3.4 million businesses with automation tools, faced a major challenge in scaling its enterprise sales. As it moved upmarket, nearly every deal required complex security reviews and questionnaires. Its small GRC team was spending over half its time manually responding to these requests, which became a bottleneck for growth. To process these without adding headcount, Zapier turned to Conveyor and its AI-powered questionnaire automation and trust center.

By implementing Conveyor's solution, Zapier automated its security review process. The vendor's AI now handles 90% of questionnaire completion, and a self-serve trust center provides customers with instant access to documentation. This resulted in a 75% reduction in the time spent on questionnaires and a 3x increase in the team's capacity. With Conveyor, Zapier's security team shifted from being doers to reviewers, allowing them to focus on more strategic initiatives.

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