Case Study: Lucid Software reduces security questionnaire time by 91% with Conveyor

Lucid Software spends 91% less time on security questionnaires with Conveyor

Lucid Software, a leading provider of visual collaboration solutions, faced a significant challenge managing the 40 security questionnaires it received from prospects each month. This manual, time-consuming process required two full-time security analysts to spend the majority of their time answering an average of 50 questions per document, creating a major bottleneck for sales and preventing the team from focusing on other critical security work. To solve this, they turned to Conveyor's AI security questionnaire automation software.

By implementing Conveyor, Lucid Software automated its questionnaire response process. The Conveyor platform used AI to auto-populate answers from a centralized knowledge base, drastically reducing the time spent per question from 4 minutes to just 22 seconds. This represented a 91% reduction in time spent, freeing the security team to focus on strategic initiatives and improving their workflow efficiency. The solution from Conveyor proved so effective that the team is now exploring additional features to further automate customer interactions.

Lucid Software

Derek Gray

Sr. Security Analyst