Case Study: a modern furniture manufacturer improves delivery transit time with Convey

Modern Furniture Manufacturer - Customer Case Study

A fast-growing modern furniture manufacturer faced a challenge in maintaining its high standards for customer service due to a lack of visibility into its complex multi-leg delivery network. The company could not proactively identify or act on in-transit delivery issues, making it difficult to hold carriers accountable and leading to a high volume of customer care calls. It implemented Convey Engage to gain insights and improve this process.

Using the Convey platform, the company gained unified delivery data, enabling it to create detailed performance dashboards and optimize carrier performance. This allowed their teams to proactively respond to issues and alert customers to delays. As a result, Convey helped achieve a 4.6% increase in on-time performance, a 2.3% decrease in peak season transit times, and a reduction in large-item returns.