Convey
7 Case Studies
Case Study: Bodybuilding.com improves delivery visibility and cuts WISMO with Convey
A Convey Case Study
BodyBuilding.com - Customer Case Study
Bodybuilding.com, an online retailer specializing in fitness supplements, needed a way to add a human touch to its modern, fast-paced delivery operations. Their challenge was to more accurately track shipments and proactively communicate with customers to enhance their post-purchase experience, ensuring it matched their customer-first culture. To achieve this, they turned to the delivery experience management platform from Convey.
By implementing Convey's platform, Bodybuilding.com gained greater visibility into delivery status and enabled proactive issue resolution. The solution provided automated customer updates and a portal for feedback, which dramatically reduced "where is my order" calls. The results for Bodybuilding.com included a 10% reduction in WISMO inquiries, over 34,000 exceptions resolved, and a 4.5% year-over-year improvement in on-time delivery.
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BodyBuilding.com
Greg Dahlstrom
Vice President of Logistics