Case Study: a fast-growing medical device company achieves 99.9968% uptime with Convertiv's customer engagement platform transformation

a fast-growing medical device company boosts uptime to 99.9968% with Convertiv

A fast-growing medical device company faced reliability and scalability challenges with its legacy customer engagement platform, which was hindering its ability to support partners and customers. With a strong urgency to improve the customer experience, the company reached out to Convertiv for a DevOps assessment and a platform transformation.

Convertiv stabilized the legacy system and then designed and built a new, containerized platform using Infrastructure as Code. They consolidated multiple services into a single robust REST API and created an intuitive web interface. The results included 99.9968% uptime, a 60% reduction in time-to-MVP, improved operational efficiency, and enabled global expansion for the medical device company.