Case Study: Leading Therapy Service Provider achieves optimized inventory, 10% fewer backorders and 15% lower shipping costs with ConverSight

How the world leading products of vision therapy products reduced backorders and improved inventory levels with optimal order points using ConverSight

Leading Therapy Service Provider, a world leader in production of vision therapy products, was struggling with increasing backorders, higher shipping costs, delayed ship times, manual sales processes and limited purchasing visibility. To address these issues they engaged ConverSight, deploying ConverSight’s Conversational Analytics AI assistant (integrated on top of their ERP) to improve inventory and sales visibility.

ConverSight delivered a real-time 360° view of inventory via mobile and web, conversational access to ERP data, and personalized dashboards for roles and stakeholders, enabling faster decisions across sales, purchasing and leadership. As a result, ConverSight helped reduce product backorders by 10%, cut shipping costs by 15% and improve margins by 7%, while increasing end-to-end manufacturing and distribution visibility.