Case Study: Harrow Council achieves reliable council services and sustainability support with Convergence Group

Harrow Council ensures 24/7 LAN reliability with Convergence Group

The customer, Harrow Council, required a reliable and sustainable network to support its public services. Their challenge was maintaining and supporting their Cisco-based local area network (LAN) infrastructure. They engaged the vendor, Convergence Group, through their business partner Sopra Steria to provide this essential service.

Convergence Group implemented a comprehensive support solution, maintaining the council's LAN switches and routers on a 24/7 basis with a 4-hour response time from their ITIL-aligned Network Operations Centre. The vendor's engineers also conducted wireless surveys to design a new future-proofed Wi-Fi network. As a result, Convergence Group ensured the reliability of council services and supported the public sector's environmental sustainability targets through their recognized sustainable business practices.

Harrow Council