Case Study: Lindt improves supply chain visibility and analytics with Converge Technology Solutions

Driving Key Supply Chain Insights Through Improved Data Visibility

Lindt Canada, a major chocolate manufacturer, required improved data visibility for its supply chain team, which was relying on a cumbersome manual process using legacy tools and a massive, complex Excel spreadsheet. This system caused significant inefficiencies, poor data quality, and a lack of actionable insights. To address this, Lindt collaborated with Converge Technology Solutions to modernize their analytics on the existing IBM Cognos platform.

Converge Technology Solutions developed a new solution using Cognos Analytics 11 to automate data ingestion from multiple sources, integrate it with ERP data, and create dashboards for tracking key supply chain KPIs. The implementation drastically reduced the team's reliance on manual Excel processes, improved data quality and governance through automation, and provided faster, more shareable insights. This empowered the supply chain team to make better, data-driven decisions that positively impact the business.

Lindt

John Walter

IT Director