Case Study: a large U.S. public sector legal department achieves real-time mail routing with Converge Technology Solutions and Watson AI

Automating & Analyzing Communications at Legal Agency

The customer, one of the largest U.S. public sector legal departments, faced the challenge of manually scanning and categorizing all mail in its virtual mailroom, a time-consuming process for its staff of over 900 lawyers. Converge Technology Solutions was engaged to address this operational inefficiency.

Converge Technology Solutions implemented a solution using Watson AI to automatically extract the intent, content, and sender from documents for appropriate categorization. The solution included a custom admin dashboard for tracking performance and established a real-time notification system where AI agents perform the routing of incoming mail, achieving greater speed and accuracy.