Case Study: Parentix saves time and reduces incidents with ControlUp

Parentix saves 4+ hours of help desk time each week with ControlUp

Parentix, a cloud solution provider for SMEs, faced challenges in proactively monitoring and managing their extensive infrastructure of 1400 Windows servers and thousands of VDI user sessions. They needed a more flexible and user-friendly tool than their previous Microsoft SCOM solution to predict and prevent outages that could impact their customers. They turned to the vendor ControlUp for its monitoring and automation capabilities.

ControlUp provided a solution with its user-friendly console and automation module, enabling proactive monitoring and issue mitigation. The implementation resulted in significant benefits, including an instant saving of 750 GB of unused RAM and a dramatic reduction in manual tasks. Automation scripts, like one for disk space cleanup, reduced related incidents from forty to four per week, saving over four hours of help desk time weekly and providing a fantastic return on investment.

Parentix