Case Study: Huws Gray Group boosts IT efficiency and cuts support time with ControlUp ONE

Huws Gray Group saves 40+ support hours per month with ControlUp

Huws Gray Group, a major UK builders' merchant, faced the challenge of managing a complex IT environment that included Citrix and Azure Virtual Desktop solutions and thousands of endpoints across its many brands and locations. Their goal was to simplify IT management, boost the end-user experience, and reduce support resolution times without increasing their IT headcount. To address this, they turned to the ControlUp ONE platform from vendor ControlUp.

By implementing ControlUp's solution, Huws Gray achieved significant results, including saving over 40 support hours per month through automation of routine tasks. The platform provided real-time infrastructure insights and enhanced visibility across their entire IT estate, enabling proactive issue resolution. This measurable impact allowed their lean IT team to efficiently support over 4,000 employees, reducing the support load and helping the business remain agile.

Huws Gray Group