Case Study: eHealth NSW gains real-time visibility and faster issue resolution with ControlUp

eHealth NSW cuts issue resolution from months to minutes with ControlUp

eHealth NSW, a branch of the New South Wales Ministry of Health and Australia's largest public health system, faced significant challenges due to its siloed IT environment. They struggled with what they termed the "fog of deception," relying on unreliable information from various business arms. Their existing monitoring tools provided no real-time data or meaningful context for end-user experience, leaving the IT team with no confidence in their veracity. They turned to vendor ControlUp for a solution.

ControlUp implemented its platform, providing eHealth NSW with live, tactical information from a single console. The solution enabled proactive remediation, easy update rollouts, and remote access with zero impact on their infrastructure. This eliminated the need for disruptive server reboots and gave the team end-to-end visibility. The result was a priceless organizational change, saving countless work hours and allowing IT to find and fix root causes in minutes instead of months. ControlUp became the organization's go-to information provider.

eHealth NSW