Case Study: eHealth NSW achieves real-time visibility and rapid remediation with ControlUp

eHealth Breaking through the fog of deception with ControlUp

eHealth NSW, the ICT arm of the New South Wales Ministry of Health, was struggling with a “fog of deception” caused by siloed teams and monitoring tools that produced flashy dashboards but no real-time, verifiable end-user context. To regain trust and visibility across its large, distributed environment, eHealth NSW adopted ControlUp (ControlUp Real‑Time DX) as its diagnostic and monitoring platform.

ControlUp deployed Real‑Time DX across eHealth NSW to provide a single pane of glass with live, tactical information, remote access, proactive remediation, scripts and automated actions, and consolidated events. The result: root‑cause troubleshooting timelines dropped from months to minutes, near‑instant, zero‑impact insight with nothing to install, saved significant time and countless work‑hours, and broad organizational buy‑in — making ControlUp the team’s go‑to information provider.

eHealth NSW

Noel Mahnkopf

eHealth NSW