Case Study: Catholic Health Services halves contract approval time and improves contract visibility with ContractWorks

Catholic Health Services - Customer Case Study

Catholic Health Services of the Archdiocese of Miami is a leading Catholic healthcare provider in South Florida, operating 38 facilities and serving over 7,500 people annually. The organization relied on manual, paper-based contract routing and wet signatures, which led to lost or delayed agreements, missed auto-renewals, limited visibility into contract status, and pressure to find a more cost-efficient, user-friendly solution that stakeholders would adopt.

Partnering with ContractWorks introduced electronic signature, custom alerts, and centralized contract tracking, plus 10 e-sign licenses for CHS. The result: approval time was cut in half (now about one week), inefficiencies and contract-searching were eliminated, legal gained clear visibility into agreements, and the organization achieved broad user buy-in.

Catholic Health Services

April Ricciardi

Materials Management Contract Administrator