Case Study: City of Olympia achieves 75% reduction in contract processing time, $10K/year in staff savings, and full contract visibility with ContractSafe

How this city government cut time spent searching for contracts by 75% with ContractSafe

The City of Olympia, Washington, a municipal government of about 600 employees serving 50,000 residents, was losing hours to missing or outdated contracts—staff spent 3–4 hours per search up to 60 times a year and had no way to track where contracts were in the lifecycle. After evaluating more than 20 options and running trials, the City chose ContractSafe’s contract management system for its ease of use and centralized repository to address adoption concerns and reduce legal and operational risk.

ContractSafe was implemented immediately, providing remote access during the COVID-19 transition and turning contract retrieval into a self-service capability; staff now spend 75% less time scanning documents, and the City Clerk’s office saves about $10,000 per year so ContractSafe pays for itself. With ContractSafe’s DocuSign integration the city has moved nearly paperless, achieved 100% visibility into agreements and expiration dates, and improved employee satisfaction with contract management from below 1 to above 4 on a 5‑point scale.

City of Olympia

Sean Krier

City of Olympia