Case Study: Chelan County Public Utility District achieves 50% faster contract cycles and 95% contract accuracy with Contracts 365

From a Field of Six Competitive Solutions, Chelan Chooses Contracts 365® for Its Contract Management Solution

Chelan County Public Utility District, which provides electric, water, wastewater, parks and telecommunications services, faced an aging, custom-built contract system that was error-prone, labor-intensive, and hard for IT to support. Needing a cloud-based, Microsoft-friendly contract management solution to automate approvals, improve transparency, and reduce manual work, Chelan evaluated six vendors and chose Contracts 365® as the replacement.

Contracts 365 implemented its cloud contract lifecycle management solution integrated with Microsoft 365, templates and e-signature tools to enforce approved language, automate workflows, and enable self-service status tracking. As a result, Chelan improved contract accuracy to about 95% at creation, accelerated some contract cycles by at least 50% (weeks to days), reduced IT overhead, and freed the contracts team to focus on higher-value work—outcomes that earned Chelan an industry award for innovation.

Chelan County Public Utility District

Mark Belton

Contract Specialist II