Case Study: American Web Loan achieves faster, more efficient contract management and cost savings with Contracts 365

AWL Elevates Legal Operations’ Efficiency While Reducing Internal Costs

American Web Loan (AWL), a tribal online lender in the financial services industry, faced a cumbersome, manual contract process that burdened its legal team. AWL struggled with version control, scattered storage (including missing email communications and multiple file formats), slow discovery and reporting, and a heavy IT burden — so the company selected the Contracts 365® SaaS product to modernize contract management and leverage its Microsoft 365 investment.

Contracts 365 implemented customizable libraries, automated workflows for drafting, review, approval and e-signature, and centralized capture of emails and supporting documents, shortening the learning curve and enabling task scheduling and reminders. Within 18 months AWL reported a fully digital workflow, proactive expiry and audit tracking, reduced search/discovery costs, and reporting turnaround cut from days to hours — measurable efficiency gains driven by Contracts 365.

American Web Loan

Lori McCutchen

General Counsel