REINZ - Customer Case Study

Within 6 weeks of implementing Contract Eagle, REINZ had already realised an important benefit from the new system. REINZ was able to successfully renegotiate the terms of a contract as a direct result of a reminder email received from Contract Eagle. The reminder was programmed to arrive 90 days in advance of the renewal date and required the recipient's acknowledgement. The system first sent the email to the Contract Administrator, who was absent from work at the time. Following a lack of response to the initial email, the system escalated the reminder to the manager. The manager then started the process of renegotiating the terms of the contract. If it had it not been for Contract Eagle system the contract would have rolled over unnoticed and would not have been renegotiated to REINZ's benefit. From the outset of implementing Contract Eagle, REINZ discovered an oversight by a former employee that had resulted in lost revenue going back several years. One of their contracts included an entitlement to rebates which had not been claimed for over 2 years following several changes in staff. REINZ is now claiming all the payments it is entitled to and is reminded periodically, by Contract Eagle, to ensure that the payments are being collected. REINZ realised that, had it been using Contract Eagle earlier, it would have had the benefit of the extra revenue and the change in staff would not have resulted in the loss of the intellectual property surrounding the contracts.