Case Study: Framer achieves faster customer support and scalable enterprise growth with Contra

How Framer fueled rapid enterprise growth with Contra

Framer, a design software company, faced a challenge scaling its customer support to handle a 20% monthly increase in new customers following a major product transformation and funding round. Their small, full-time team was overwhelmed, leading to slow response times and difficulty managing the influx of enterprise clients. They turned to Contra to find a flexible and scalable solution for hiring expert freelance talent.

By leveraging Contra's platform to source, hire, and manage freelancers, Framer integrated billing support staff and product specialists into their team. This solution from Contra dramatically improved their operations, halving billing response times from 20 to 10 hours and saving 180 annual hours on customer onboarding. Freelancers hired through Contra now resolve 90% of customer inquiries, enabling Framer to sustain its rapid growth.

Framer

Carla Giordano

Senior Financial Accountant