Case Study: Teeter Improves Call Quality and NetSuite Integration with Contivio

Teeter Finds Relief Using Contivio’s Call Center Software

Teeter, a retail and fitness company known for its inversion tables and back pain relief products, needed a better contact center experience after struggling with poor connection quality, unreliable NetSuite syncing, limited access to call recordings, and extra manual work for agents. They were using Contivio’s call center software integrated with NetSuite to improve customer service and streamline operations.

Contivio implemented skills-based routing, NetSuite screen pops and activity logging, call recording URL storage, administrative tools, and real-time reporting. As a result, Teeter reduced manual NetSuite entry, gained more accurate agent-level reporting, improved call quality and support responsiveness, and captured customer survey feedback automatically in NetSuite. The company said Contivio “really makes an impact” on every phone call.

Teeter