Case Study: Extra Space Improves Call Handling and Productivity with Contivio

An Extra Speedy Contact Center for Extra Space

Extra Space, a storage company with offices across Asia, needed a way to support high call volumes without relying on manual CRM lookups. Before working with Contivio, agents had to search for customer profiles by hand, and the company also needed a contact center solution that fit its budget and could integrate with SugarCRM.

Contivio implemented its CloudConnect tool to deliver real-time CRM screen pops, post-call updates, and advanced reporting. As a result, Extra Space reduced overall call handling times, improved daily productivity, and gained better visibility into staffing and resource allocation across its contact centers. Contivio also made it easier to generate and distribute reports for multiple locations, helping Extra Space make more informed hiring decisions.

Extra Space