Case Study: Alton Lane achieves rapid contact center scalability with Contivio

A Contact Center Suited for Alton Lane

Alton Lane, a rapidly growing luxury menswear retailer, needed a contact center solution that could scale with its expanding showroom footprint. The company also needed to eliminate manual processes by integrating its contact center with NetSuite, while avoiding the long deployment times associated with traditional on-premise systems. Contivio provided the cloud-based contact center platform Alton Lane was looking for.

Contivio implemented an out-of-the-box contact center with blended inbound and outbound functionality, multi-channel support, and seamless NetSuite integration including screen pops and post-call updates. The solution went live in just days, helping Alton Lane support rapid showroom growth and deliver more personalized customer service. According to Alton Lane, Contivio improved deployment speed dramatically and gave the team a reliable foundation to scale as they opened showrooms in as little as five weeks.

Alton Lane