Case Study: Hume Community Housing Association cuts invoice processing costs by two-thirds with Continia Document Capture

Hume Housing cuts costs by two-thirds with AP automation

Hume Community Housing Association, a provider of housing and tenancy services across Australia, faced a significant challenge in its accounting department, which was manually processing up to 5,000 payables invoices per month. This labor-intensive and paper-based system was lengthy, prone to error, and became a major concern during the COVID-19 shutdown. To address this, they turned to vendor Continia and implemented their Document Capture solution.

The solution from Continia was seamlessly integrated into the organization's Microsoft Dynamics 365 Business Central system in just a few weeks. It automated the invoice process by scanning documents, automatically entering data, and digitally archiving records, which completely eliminated the need for physical paperwork. This implementation resulted in a two-thirds reduction in the cost of manual operations and provided significant time savings by drastically reducing errors and rework.

Hume Community Housing Association

Lee Huynh

Senior Manager, Technology