Case Study: Meyer Corporation achieves faster charge-back resolution and lower costs with Contentverse

Meyer Corporation - Customer Case Study

Meyer Corporation, the largest high-end cookware distributor in the United States, struggled with shipping records scattered across filing cabinets in two locations. Employees spent hours or even days manually searching for documents, which hurt customer service and led to frequent shipping charge-backs and unnecessary refunds. Meyer turned to Contentverse for an electronic document management solution.

Contentverse helped Meyer convert thousands of weekly shipping documents into digital records that are indexed, archived, and instantly retrievable by customer service staff. The company expects overtime costs to drop by 50%, savings to pay back the investment in nine months, and faster access to records to reduce charge-backs and research time.

Meyer Corporation

Michael Marcotte

Director of Information Communication Systems