Case Study: Cornerstone Insurance PLC achieves 70%+ productivity gains and 98% faster document searches with Contentverse

Cornerstone Insurance PLC implements Contentverse, Wins 2018 Quality Life Insurance Company of the Year award

Cornerstone Insurance PLC, a leading Nigerian insurer with branches nationwide, faced an unwieldy paper-based record system spanning filing cabinets, user desktops and offsite archives—some stored in shipping containers where documents degraded or were lost. Searching for files was slow and labor-intensive, often taking a full day and creating operational bottlenecks across underwriting, claims, finance, customer service and IT.

Cornerstone implemented Contentverse across all operational departments, digitizing 1,560,982 documents across 247 document types and processing about 315 new documents daily. The solution delivered rapid ROI (under 90 days), boosted productivity by over 70%, cut search times by more than 98%, eliminated document degradation and storage/transport costs, improved security and workflows, and contributed to Cornerstone winning the 2018 Africa Quality Congress award for Outstanding Quality Life Insurance Company.

Cornerstone